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Terms & Conditions

Naga Kala · Last updated: 8 May 2025 · Effective: 8 May 2025

1. Definitions

In these Terms and Conditions:

2. Acceptance of Terms

By leaving a watch with Naga Kala for assessment or service, or by submitting an enquiry through our website, you agree to these Terms and Conditions. You confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.

If you are leaving a watch on behalf of another person, you confirm that you have their authority to do so and to agree to these terms on their behalf.

3. Service Description

Naga Kala provides mechanical watch repair, servicing, and restoration services. Our three service tiers are described on our Solutions page and in our published pricing. We reserve the right to decline to accept a watch for service if, in our assessment, we are not equipped to work on it competently.

Services are provided from our workshop in Chiang Mai, Thailand. We do not currently offer postal service.

4. Assessment and Agreement of Scope

No service work will begin without a written Assessment Report being produced and the scope of work being agreed with you. The Assessment Report will describe:

Work beyond the agreed scope will not proceed without your explicit consent and agreement on any additional cost. If we discover additional issues during service, we will pause and contact you before continuing.

You are under no obligation to proceed after an assessment. You may collect your watch at no charge if you choose not to commission any work.

5. Pricing and Payment

Service prices are stated in Thai Baht (฿). Published prices are the starting rates for each service tier. Final costs may be higher if parts are required or if the scope agreed in the Assessment Report exceeds the standard tier. No costs are added without your prior agreement.

Payment is due in full upon collection of the watch. We accept cash (Thai Baht) and bank transfer. We do not accept credit cards at this time.

If a watch remains uncollected without contact from you for more than 60 days after notification that the work is complete, we reserve the right to apply a reasonable storage charge.

6. Service Assurance

Completed work carries a service assurance period of 90 days from the date of collection. If an issue arises during this period that is directly related to the work performed by Naga Kala, we will address it at no additional charge. This assurance does not cover:

7. Customer Responsibilities

You agree to:

8. Care of Items in Our Possession

Watches left with Naga Kala are individually logged and held securely. We take reasonable precautions to prevent loss, damage, or theft. In the event that a watch in our care is damaged due to our negligence, our liability is limited to the cost of restoring the watch to the condition it was in when received.

We strongly recommend that customers retain their own insurance for particularly valuable or irreplaceable pieces. We do not provide insurance cover for items in our care.

9. Intellectual Property

All content on the Naga Kala website — including text, images, and design — is our property or used with permission. You may not reproduce, copy, or distribute this content without written consent.

The website is provided for informational purposes. You are welcome to share links to its pages.

10. Disclaimers

We provide services with reasonable care and skill, but we cannot guarantee specific outcomes. Mechanical watches, particularly vintage pieces, may behave unpredictably. We will discuss realistic expectations with you before any work begins.

Information on our website is provided in good faith and kept as accurate as possible, but we make no representations about its completeness or accuracy for any particular purpose.

11. Limitation of Liability

To the extent permitted by Thai law, Naga Kala's total liability for any claim arising from our services is limited to the amount paid for the specific service that gave rise to the claim. We are not liable for indirect or consequential losses, including loss of value, loss of use, or sentimental loss.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

12. Termination

Either party may end the service arrangement before work has begun. If work is in progress, you may request that we stop; we will return the watch in its current state and charge only for work completed to that point. We reserve the right to decline to continue work if circumstances arise that make completion impossible or inadvisable.

13. Dispute Resolution

These terms are governed by the laws of the Kingdom of Thailand. In the event of a dispute, we ask that you contact us first at [email protected] so that we can attempt to resolve the matter informally. If we cannot reach agreement, the dispute will be subject to the jurisdiction of the courts of Chiang Mai Province, Thailand.

14. General Provisions

These Terms constitute the entire agreement between you and Naga Kala in respect of the matters described. If any provision is found to be unenforceable, the remaining provisions continue in full effect. Our failure to enforce a provision does not constitute a waiver of the right to do so in future.

15. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will update the effective date shown at the top of this page. Your continued use of our services following any update constitutes acceptance of the revised terms.

16. Contact

For legal enquiries relating to these terms: