Privacy Policy | Naga Kala

1. Introduction

Naga Kala ("we", "us", "our") operates at 92 Mun Mueang Road, Si Phum, Chiang Mai 50200, Thailand. This policy describes how we collect and handle personal information you share with us when using our website or contacting us about our watch repair and restoration services.

We operate in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and take a straightforward approach to data: we collect only what we need, use it only for the purpose it was given, and do not share it without a clear reason.

Questions about this policy may be directed to [email protected].

2. Data We Collect

Information you provide directly

Your name, email address, and telephone number (when you submit the contact form or contact us by phone or email)
A description of your watch and the service you are interested in (if you choose to include this)

Information collected automatically

Basic usage data such as pages visited and time spent on the site, collected via analytics tools
Technical data including your browser type, device type, and approximate location (country/region level)
Cookie preferences stored in your browser's local storage

Legal basis for processing

We process contact form data on the basis of your consent (given by submitting the form) and our legitimate interest in responding to service enquiries. Analytics data is processed based on your cookie consent. We do not process data under a contractual basis until a specific service has been agreed.

Retention periods

Contact enquiry data: retained for up to 2 years from the date of last contact
Service records (where a watch has been left with us): retained for 5 years
Analytics data: retained according to the analytics provider's standard retention settings (typically 14 months)

3. How We Use Your Data

We use information you provide to respond to your enquiry, discuss the service your watch may need, and communicate about work in progress. We may also send a follow-up message after a service is complete.

We do not use your contact details for unsolicited marketing. If you consent to receiving workshop updates, you may withdraw that consent at any time by contacting us at [email protected].

Analytics data is used solely to understand how the website is being used and to make improvements. It is not linked to your personal identity.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share limited data with the following categories of third party where necessary:

Analytics providers (e.g. Google Analytics) — for website usage data; governed by their own privacy policies and data processing agreements
Email service providers — for delivering replies to your enquiries
Legal authorities — if required to do so by Thai law or a binding legal order

Any third-party processor we engage is required to handle data in accordance with applicable data protection requirements.

5. Data Protection Measures

We take reasonable steps to protect the information you share with us. These include:

HTTPS encryption on all pages of this website
Access to contact data restricted to workshop staff with a need to handle enquiries
Regular review of stored data to remove records no longer required

In the event of a data breach that is likely to result in risk to your rights or freedoms, we will notify you and the relevant authority within 72 hours of becoming aware of it, where required under the PDPA.

6. Cookies

This website uses cookies to function correctly and to understand how it is used. You can manage your cookie preferences using the banner shown at the bottom of the homepage, or by visiting our Cookie Policy. Essential cookies required for the site to operate are always active.

7. Your Rights Under Thai PDPA

Under the Personal Data Protection Act B.E. 2562, you have the following rights in relation to your personal data:

Access: You may request a copy of the personal data we hold about you.
Rectification: You may ask us to correct inaccurate or incomplete data.
Erasure: You may request deletion of your data where there is no legal basis for continued retention.
Restriction: You may request that we restrict processing in certain circumstances.
Portability: Where technically feasible, you may request your data in a portable format.
Objection: You may object to processing based on legitimate interests.
Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Personal Data Protection Committee of Thailand (PDPC).

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before providing personal data.

9. Children's Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will note the updated date at the top of this page. Continued use of the website following an update constitutes acceptance of the revised policy.

11. Contact

For any questions about this policy or how we handle your data:

Email: [email protected]
Address: 92 Mun Mueang Road, Si Phum, Chiang Mai 50200, Thailand